Policies

Privacy policy

Last Updated: January 17, 2026

SONERA® Hearing (“SONERA,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience, including SONERA®-branded products such as the ORELO™ product line.

SONERA® Hearing is a brand operated by FORTUNEX LLC, a Wyoming limited liability company, doing business under the trade name “SONERA Hearing.” The Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and process personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another individual. It does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, your location, and as permitted or required by law, we may collect or process the following categories of personal information:

Contact Information
Name, billing address, shipping address, email address, and phone number.

Financial and Transaction Information
Payment card details, financial account information, transaction details, payment confirmations, and order history. Payment information is processed by third-party payment processors.

Account Information
Usernames, passwords, preferences, settings, and account activity.

Commercial Information
Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, including purchases of SONERA® and ORELO™ products.

Communications
Information provided when contacting customer support, submitting inquiries, reviews, or other communications.

Device and Usage Information
IP address, browser type, device identifiers, network information, and data regarding how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services

  • Automatically through cookies, pixels, and similar technologies when you access or use the Services

  • From service providers that collect or process information on our behalf

  • From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing, Tailoring, and Improving the Services
To process payments, fulfill orders, manage accounts, arrange shipping, process returns or exchanges, enable reviews, remember preferences, recommend products (including ORELO™ products), and improve functionality and customer experience.

Marketing and Advertising
To send promotional communications by email, text message, or postal mail, and to display advertising on our website or third-party platforms based on your activity, subject to applicable law.

Security and Fraud Prevention
To authenticate accounts, detect and prevent fraud or misuse, protect users and public safety, and secure our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communications
To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal and Compliance
To comply with applicable laws, respond to lawful requests, participate in legal proceedings, enforce our terms and policies, and protect our rights and property.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To Shopify, service providers, vendors, and contractors that perform services on our behalf, such as payment processing, fulfillment, shipping, analytics, cloud storage, and customer support

  • To business and marketing partners for advertising and promotional purposes, subject to their own privacy policies and applicable law

  • When you direct or consent to disclosure, such as for shipping or third-party integrations

  • To affiliates or within our corporate group

  • In connection with business transactions such as mergers, acquisitions, restructuring, or bankruptcy

  • To comply with legal obligations, court orders, subpoenas, or to protect the Services, our rights, and the rights of others

We do not knowingly sell or share personal information of individuals under 16 years of age.

Relationship With Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services, including enhanced features and personalized experiences. Information may be transferred to and processed in jurisdictions outside your country of residence.

Shopify may act as an independent data controller for certain processing activities. To learn more, visit https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, accuracy, or content of third-party sites. Accessing such sites is at your own risk.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Information

No security system is impenetrable. While we implement reasonable safeguards, we cannot guarantee absolute security. Information transmitted over the internet may not be fully secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, opt out of certain processing, or withdraw consent where applicable. These rights are subject to legal limitations.

We may verify your identity before processing requests. We do not discriminate against individuals for exercising privacy rights.

International Transfers

Personal information may be transferred, stored, and processed outside your country of residence. For transfers from the EEA or UK, we rely on recognized safeguards such as Standard Contractual Clauses unless adequate protection is otherwise recognized.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

FORTUNEX LLC
Doing Business As: SONERA® Hearing
34 N Franklin Ave, Suite 687-5051
Pinedale, WY 82941
United States

Email: hello@sonerahearing.com

For the purposes of applicable data protection laws, FORTUNEX LLC, operating as SONERA Hearing, is the data controller of your personal information.