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Get reliable support from a team that understands hearing care. From product assistance to order inquiries and troubleshooting, our specialists are ready to provide clear answers and dependable solutions—quickly and confidently.
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Enter your order number and email address to see the latest status of your shipment in real time.
What do you need help with?
Find support, setup guides, troubleshooting tips, and product information for your SONERA® hearing devices. Whether you need help pairing your hearing aids, adjusting settings, or understanding features, we’re here to make hearing simple and stress-free.
ORELLO Ultra
ORELLO Pro
ORELLO Lite
ORELLO Lite Troubleshooting
Will SONERA work for me?
Our hearing aids are designed to work for the vast majority of people who try them. If for any reason they don’t work for you, we offer a 45-day money-back guarantee — so you can try Sonera risk-free and experience the difference for yourself.
Are prescriptions needed for this?
No — these hearing aids are ready to use straight out of the box, with no doctor’s visit required. So, you can use them right away and start hearing.
How are these so affordable?
Sonera cuts out costly middlemen like sales reps, hearing clinics, and expensive distribution networks. By designing our devices in-house and selling directly to you online, we avoid the markups that often make hearing aids cost thousands of dollars. This allows us to offer advanced, high-quality hearing technology at a fraction of the price—without compromising on performance or comfort.
How soon will my order arrive?
Orders ship within 24–48 hours and typically arrive in 3–5 business days.
Is this covered by Insurance?
No, but you may be able to use FSA (Flexible Spending Account) or HSA (Health Savings Account) funds for your purchase. We recommend checking with your insurance provider or benefits administrator to see if you qualify for any reimbursement options.
Are these sound amplifiers?
NO, these are real FDA-Approved hearing aids, not to be confused with cheap sound amplifiers.
ORELLO Pro Troubleshooting
Will SONERA work for me?
Our hearing aids are designed to work for the vast majority of people who try them. If for any reason they don’t work for you, we offer a 45-day money-back guarantee — so you can try Sonera risk-free and experience the difference for yourself.
Are prescriptions needed for this?
No — these hearing aids are ready to use straight out of the box, with no doctor’s visit required. So, you can use them right away and start hearing.
How are these so affordable?
Sonera cuts out costly middlemen like sales reps, hearing clinics, and expensive distribution networks. By designing our devices in-house and selling directly to you online, we avoid the markups that often make hearing aids cost thousands of dollars. This allows us to offer advanced, high-quality hearing technology at a fraction of the price—without compromising on performance or comfort.
How soon will my order arrive?
Orders ship within 24–48 hours and typically arrive in 3–5 business days.
Is this covered by Insurance?
No, but you may be able to use FSA (Flexible Spending Account) or HSA (Health Savings Account) funds for your purchase. We recommend checking with your insurance provider or benefits administrator to see if you qualify for any reimbursement options.
Are these sound amplifiers?
NO, these are real FDA-Approved hearing aids, not to be confused with cheap sound amplifiers.
ORELLO Ultra Troubleshooting
Will SONERA work for me?
Our hearing aids are designed to work for the vast majority of people who try them. If for any reason they don’t work for you, we offer a 45-day money-back guarantee — so you can try Sonera risk-free and experience the difference for yourself.
Are prescriptions needed for this?
No — these hearing aids are ready to use straight out of the box, with no doctor’s visit required. So, you can use them right away and start hearing.
How are these so affordable?
Sonera cuts out costly middlemen like sales reps, hearing clinics, and expensive distribution networks. By designing our devices in-house and selling directly to you online, we avoid the markups that often make hearing aids cost thousands of dollars. This allows us to offer advanced, high-quality hearing technology at a fraction of the price—without compromising on performance or comfort.
How soon will my order arrive?
Orders ship within 24–48 hours and typically arrive in 3–5 business days.
Is this covered by Insurance?
No, but you may be able to use FSA (Flexible Spending Account) or HSA (Health Savings Account) funds for your purchase. We recommend checking with your insurance provider or benefits administrator to see if you qualify for any reimbursement options.
Are these sound amplifiers?
NO, these are real FDA-Approved hearing aids, not to be confused with cheap sound amplifiers.
Need more help?
Our support team is ready to assist you with product questions, warranty support, returns, troubleshooting, and personalized guidance. Contact us anytime and we’ll help you get the best experience from your SONERA® hearing devices.
